Canned Replies Permissions, Limitations, and TroubleshootingThis article explains access permissions, known limitations, and common troubleshooting steps for the Smart Support Canned Replies add-on. Permissions Access is controlled…Updated August 22, 2026
Configuring Front-end Support SettingsOnce the Frontend Support Add-on is installed and activated, you need to configure its settings to customize how the Agent Dashboard works.…Updated August 22, 2026
Creating and Managing Custom StatusesOpen the Custom Status screen To manage statuses: Go to WordPress admin. Open Smart Support → Custom Status. Review the status list.…Updated August 22, 2026
Custom Status Colors, Ordering, Workflow Rules, and PermissionsEach status has a color setting. Colors help agents identify ticket state quickly in admin views, badges, and status previews. Suggested color…Updated August 22, 2026
Customizing the Widget Appearance & ContentThis guide explains every appearance-related option, helping you design a widget that matches your brand and delivers a friendly support experience. 1.…Updated August 22, 2026
Email Bridge : Configuring Email Bridge (Global Settings)The Configuration tab in Email Bridge defines the global settings for all your connected email accounts. These settings control how emails are…Updated August 22, 2026
Email Bridge : Managing the Unclaimed InboxThe Unclaimed Inbox is where incoming emails land if Email Bridge cannot automatically match them to an existing user or ticket. This…Updated August 22, 2026
Email Bridge Dashboard OverviewThe Dashboard is the central hub of the Email Bridge add-on. It provides a quick overview of your email integration status, activity,…Updated August 22, 2026
Email Bridge: Adding and Managing Email Accounts (Integration Tab)The Integration tab is where you connect your email inboxes to Smart Support. Once connected, Email Bridge will fetch incoming messages and…Updated August 22, 2026
Email Bridge: How to Create a Ticket via Email?The Email Bridge add-on allows you to automatically convert incoming emails into support tickets inside Smart Support. Once installed and activated, you’ll…Updated August 22, 2026
Enable Ask AI in Smart WidgetWith Smart Support – Smart Widget version 1.0.3 or later, you can integrate the Ask AI feature into the front-end support widget.…Updated August 22, 2026
Getting Started with Smart Support – Productivity SuiteSmart Support – Productivity Suite is an advanced add-on for the Smart Support plugin that introduces productivity-focused tools directly into your ticket…Updated August 22, 2026
Getting Started with the Front-end Support Add-onThe Frontend Support Add-on extends the Smart Support plugin by providing a dedicated agent dashboard on the frontend. This allows your support…Updated August 22, 2026
How Administrators Create and Manage Canned RepliesAdministrators and users with the required permissions can create, edit, activate, deactivate, and delete canned replies from WordPress admin. Canned replies are…Updated August 22, 2026
How Agents Use Canned Replies on TicketsAgents can use canned replies while responding to tickets from the Smart Support admin ticket screen. A canned reply inserts saved text…Updated August 22, 2026
How Customers Complete Registration Fields During SignupWhen Registration Fields is enabled, customers may see additional questions when creating a support account. These fields help your support team collect…Updated August 22, 2026
How to Create and Manage Registration FieldsAdministrators can manage custom signup fields from the Smart Support Registration Fields screen. These fields appear on the Smart Support registration form…Updated August 22, 2026
How to Install and Activate the Frontend Support Add-onThe Frontend Support Add-on is an extension for the Smart Support plugin that gives your agents a dedicated frontend dashboard. This guide…Updated August 22, 2026
How to use Smart Support – Private CredentialsSmart Support – Private Credentials is an add-on for the Smart Support plugin that allows customers and support agents to securely share…Updated August 22, 2026
Installing & Enabling the Smart Support WidgetThis guide explains how to install the Smart Support Widget plugin, enable it, and ensure that it appears correctly on your website.…Updated August 22, 2026
Introduction to Smart Support Guest SupportWhat is Smart Support Guest Support? The Smart Support Guest Support add-on extends the Smart Support plugin by allowing non-registered users (guests)…Updated August 22, 2026
Managing Tickets, Replies & Edit History in Smart Support – Productivity SuiteSmart Support – Productivity Suite introduces advanced ticket and reply management while maintaining a complete audit trail. This ensures transparency, accountability, and…Updated August 22, 2026
Registration Fields Troubleshooting and LimitationsThis article covers common issues with the Smart Support Registration Fields add-on and explains current limitations to be aware of. Fields do…Updated August 22, 2026
Search Features & Data SourcesThis article explains how search works inside the Smart Support Widget, how to configure search sources, and what users see when searching.…Updated August 22, 2026
Smart Support Custom Status Add-onThe Smart Support – Custom Status add-on lets you create and manage additional ticket statuses beyond the default Smart Support statuses. It…Updated August 22, 2026
Tasks List, Personal Notes, & CC ManagementProductivity widgets and tools are designed to help agents stay organized directly inside the ticket interface. These features reduce reliance on external…Updated August 22, 2026
Using Custom Statuses on TicketsWhere custom statuses appear When the add-on is licensed and custom statuses are active, they appear in the Smart Support admin ticket…Updated August 22, 2026
Using the Agent Dashboard in Front-end SupportThe Front-End Support Add-on provides agents with a secure, easy-to-use dashboard on the Front-End. From here, they can log in, manage tickets,…Updated August 22, 2026
What Is the Smart Support Canned Replies Add-on?The Smart Support – Canned Replies add-on lets support teams create reusable response templates and insert them into ticket replies from the…Updated August 22, 2026
What Is the Smart Support Registration Fields Add-on?The Smart Support – Registration Fields add-on lets you collect additional customer information during support portal registration. By default, a registration form…Updated August 22, 2026
What Is the Smart Support Widget?Smart Support Widget is a powerful add-on for the Smart Support plugin that adds a floating support button to your website. When…Updated August 22, 2026