Getting Started with Smart Support – Productivity SuiteSmart Support – Productivity Suite is an advanced add-on for the Smart Support plugin that introduces productivity-focused tools directly into your ticket…Updated August 22, 2026
Managing Tickets, Replies & Edit History in Smart Support – Productivity SuiteSmart Support – Productivity Suite introduces advanced ticket and reply management while maintaining a complete audit trail. This ensures transparency, accountability, and…Updated August 22, 2026
Tasks List, Personal Notes, & CC ManagementProductivity widgets and tools are designed to help agents stay organized directly inside the ticket interface. These features reduce reliance on external…Updated August 22, 2026