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4Canned Replies Permissions, Limitations, and TroubleshootingThis article explains access permissions, known limitations, and common troubleshooting steps for the Smart Support Canned Replies add-on. Permissions Access is controlled…How Administrators Create and Manage Canned RepliesAdministrators and users with the required permissions can create, edit, activate, deactivate, and delete canned replies from WordPress admin. Canned replies are…How Agents Use Canned Replies on TicketsAgents can use canned replies while responding to tickets from the Smart Support admin ticket screen. A canned reply inserts saved text…What Is the Smart Support Canned Replies Add-on?The Smart Support – Canned Replies add-on lets support teams create reusable response templates and insert them into ticket replies from the…