Appearance Settings in Smart SupportThe Appearance Settings allow you to customize the look and feel of your helpdesk system, add a floating support widget, and manage…Updated August 22, 2026
Auto-Close Settings in Smart SupportThe Ticket Closing settings allow Smart Support to automatically close inactive tickets after a specified number of days. You can limit auto-closing…Updated August 22, 2026
Auto-Delay Settings in Smart SupportThe Auto-Delay Settings allow you to automatically move inactive tickets into a “Delayed” state after a set number of days. This feature…Updated August 22, 2026
Email Notification Settings in Smart SupportEmail notifications are an essential part of Smart Support. They keep both customers and agents updated whenever ticket activity occurs. You can…Updated August 22, 2026
File Attachments Settings in Smart SupportThe File Attachments settings let you control how customers and agents can upload and manage files in support tickets. You can configure…Updated August 22, 2026
General Settings in Smart SupportThe General Settings section allows you to define how your helpdesk system behaves for both customers and agents. You can access it…Updated August 22, 2026
How Products and Departments Work Together in Smart SupportIn Smart Support, Products and Departments are two key components that work together to ensure tickets are categorized correctly, routed efficiently, and…Updated August 22, 2026
How to Activate Your License Key?After installing your premium add-on, the final step is to activate your license key to ensure full functionality and access to updates. There…Updated August 22, 2026
How to Install an Add-on?Once you complete your purchase, whether it’s an individual add-on or part of a bundle, your add-on(s) will be instantly available to…Updated August 22, 2026
How to Use the Smart Support ShortcodeSmart Support provides a powerful shortcode that lets you display the entire support system, including login, registration, ticket submission, ticket dashboard, and…Updated August 22, 2026
Smart Support AI assistant user guideThe AI assistant is available in Smart Support plugin version 2.0.0 or higher. This guide explains how to enable Smart Support’s optional…Updated August 22, 2026
Smart Support REST APIThe Smart Support REST API lets you connect Smart Support with external tools such as CRMs, automation platforms, import scripts, reporting tools,…Updated August 22, 2026