How Agents Can Create a Ticket on Behalf of an End User (Backend)In some cases, agents may need to create support tickets on behalf of customers—for example, when a request is received via phone,…Updated August 22, 2026
How End Users Create Tickets from the FrontendSmart Support provides a complete & UNIFIED frontend support portal where customers can register, log in, view their tickets, and create new…Updated August 22, 2026
How to use Internal Notes in TicketsInternal Notes are a powerful way for agents and supervisors to collaborate privately inside a ticket without sharing the message with the…Updated August 22, 2026
Managing & Replying to Tickets in the Backend DashboardSmart Support allows Support Agents, Support Supervisors, and Administrators to manage and reply to tickets directly from the WordPress backend. This ensures…Updated August 22, 2026
Ticket Management on the DashboardThe Support Tickets Dashboard is the central hub for managing all customer support tickets in Smart Support. From here, administrators, supervisors, and…Updated August 22, 2026