Once the Frontend Support Add-on is installed and activated, you need to configure its settings to customize how the Agent Dashboard works. All settings are located under:
WP Dashboard > Smart Support > Frontend Support
General Settings
📸 Screenshot Example:
- Frontend Dashboard Page
Select the page you created with the[smart_support_frontend]shortcode.
⚠️ Warning: If this is not selected, agents will see a blank page when trying to access the dashboard.
- Lock Admin Access
Prevents agents from accessing the WordPress admin area. Recommended for better security. - Enable Password Reset
Shows a password reset link on the login form. Useful if you manage many agents. - Session Timeout (minutes)
Automatically logs out inactive agents after a set period. Use0to disable.
💡 Tip: Setting this between 30–60 minutes is a good balance between security and convenience.
Dashboard Settings
📸 Screenshot Example:
- Tickets Per Page
Defines how many tickets are displayed per page in the dashboard. Default is 20. - Auto Refresh (seconds)
Controls how often the dashboard checks for new notifications and ticket updates.
Use0to disable auto-refresh. - Default “Assigned to Me” Filter
When enabled, the dashboard automatically applies the “Assigned to Me” filter each time an agent logs in.
ℹ️ Info: This setting is useful for teams where agents only need to see their own assigned tickets by default.
Feature Settings
📸 Screenshot Example:
- Enable Search & Filters
Allows advanced ticket search and filtering options. - Enable Bulk Actions
Lets agents perform bulk operations like assigning, closing, or reopening multiple tickets at once. - Enable Quick Replies
Integrates with the Canned Replies Add-on for faster responses.
💡 Tip: If you frequently send standard responses, enabling Quick Replies will save time.
- Enable File Uploads
Allows agents to upload attachments when replying to tickets. - Enable Notifications
Displays real-time updates and alerts for new tickets, replies, and assignments. - Allow Agents to Create Tickets
Enables agents to create tickets on behalf of customers directly from the frontend dashboard.
Quick Setup & Integration Status
📸 Screenshot Example:
The integration panel shows whether all requirements are met:
- ✅ Smart Support Plugin – must be active.
- 🟡 Canned Replies Add-on – optional but enhances quick replies.
- 🟡 Frontend Page – must be configured for the dashboard to work.
Best Practices
- Always lock admin access for agents to improve security.
- Enable notifications and set a reasonable auto-refresh interval (30–60 seconds).
- Allow file uploads only if your server can handle attachments securely.
- Use the session timeout feature to reduce risks from idle sessions.
Next Steps
Now that you’ve configured the settings, proceed with: