Creating and Managing SLA RulesSLA rules define the response and resolution time limits for tickets in Smart Support. Each rule can apply to a specific priority,…Updated August 22, 2026
Getting Started with Smart Support – SLASmart Support – SLA is a premium add-on for the Smart Support plugin that adds Service Level Agreement management to your helpdesk…Updated August 22, 2026
Understanding SLA Tracking, Notifications, and AnalyticsSmart Support – SLA automatically tracks response and resolution deadlines after a ticket is created. The add-on monitors SLA progress, updates ticket status…Updated August 22, 2026