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4Creating and Managing Custom StatusesOpen the Custom Status screen To manage statuses: Go to WordPress admin. Open Smart Support → Custom Status. Review the status list.…Custom Status Colors, Ordering, Workflow Rules, and PermissionsEach status has a color setting. Colors help agents identify ticket state quickly in admin views, badges, and status previews. Suggested color…Smart Support Custom Status Add-onThe Smart Support – Custom Status add-on lets you create and manage additional ticket statuses beyond the default Smart Support statuses. It…Using Custom Statuses on TicketsWhere custom statuses appear When the add-on is licensed and custom statuses are active, they appear in the Smart Support admin ticket…