Configuring Time Tracking Settings, Reports, and AnalyticsAdministrators can configure the Smart Support Time Tracking add-on from the Smart Support settings area. These settings control how time tracking behaves,…Updated August 22, 2026
Getting Started with Time Tracking in Smart SupportThe Smart Support Time Tracking add-on allows support teams to record how much time agents spend working on support tickets. Instead of…Updated August 22, 2026
How Agents Can Track Time on TicketsAgents can use the Time Tracking panel inside a ticket to record the time they spend working on customer issues. The panel…Updated August 22, 2026