Email Bridge Dashboard Overview
The Dashboard is the central hub of the Email Bridge add-on. It provides a quick overview of your email integration status, activity, and system health. When you go to Smart Support > Email Bridge > Dashboard, you’ll see the following sections: 1. Account Summary At the top, you’ll find quick stats: Total Accounts – Number […]
Email Bridge: Adding and Managing Email Accounts (Integration Tab)
The Integration tab is where you connect your email inboxes to Smart Support. Once connected, Email Bridge will fetch incoming messages and automatically convert them into tickets. You can connect multiple accounts (e.g., support@domain.com, sales@domain.com) and manage them all from one place. 1. Accessing the Integration Tab Log in to your WordPress Admin Dashboard. Navigate […]
Email Bridge : Configuring Email Bridge (Global Settings)
The Configuration tab in Email Bridge defines the global settings for all your connected email accounts. These settings control how emails are fetched, processed, converted into tickets, and filtered for spam. You can access it via: WP Dashboard > Smart Support > Email Bridge > Configuration 1. General Settings This section controls how emails are […]
Email Bridge : Managing the Unclaimed Inbox
The Unclaimed Inbox is where incoming emails land if Email Bridge cannot automatically match them to an existing user or ticket. This ensures that no customer email is lost, even if the sender is new or unknown. You can access it via:WP Dashboard > Smart Support > Email Bridge > Unclaimed Inbox 1. Viewing Unclaimed […]
Getting Started with the Front-end Support Add-on
The Frontend Support Add-on extends the Smart Support plugin by providing a dedicated agent dashboard on the frontend. This allows your support agents to manage tickets without requiring access to the WordPress admin panel. What is the Frontend Support Add-on? The add-on introduces a full-featured agent dashboard where support staff can: Log in securely from […]
How to Install and Activate the Frontend Support Add-on
The Frontend Support Add-on is an extension for the Smart Support plugin that gives your agents a dedicated frontend dashboard. This guide walks you through installing, activating, and setting it up for the first time. Step 1: Install the Add-on Download the Frontend Support Add-on package (ZIP file). Log in to your WordPress Admin Dashboard. […]
Configuring Front-end Support Settings
Once the Frontend Support Add-on is installed and activated, you need to configure its settings to customize how the Agent Dashboard works. All settings are located under: WP Dashboard > Smart Support > Frontend Support General Settings 📸 Screenshot Example: Frontend Dashboard PageSelect the page you created with the [smart_support_frontend] shortcode. ⚠️ Warning: If this […]
Using the Agent Dashboard in Front-end Support
The Front-End Support Add-on provides agents with a secure, easy-to-use dashboard on the Front-End. From here, they can log in, manage tickets, reply to customers, and perform all support tasks without accessing the WordPress admin panel. Agent Login Agents access the dashboard through the dedicated login page you created during setup. 📸 Screenshot – Agent […]
Getting Started with Smart Support – WooCommerce
Smart Support – WooCommerce is an add-on for the Smart Support Helpdesk plugin, bringing advanced support management features directly into your WooCommerce-powered store. It’s designed to help you: Restrict support access based on customer purchases. Automatically link orders and products to support tickets. Offer subscription-based or membership-based support tiers. Generate detailed analytics and reporting for […]
General Configuration & Access Rules – Smart Support WooCommerce
The General Configuration & Access Rules section controls how Smart Support integrates with WooCommerce. These settings determine who can create tickets, how orders are linked, and what rules apply for product-based support. Once Smart Support – WooCommerce Add-on is installed, and license is activated, you can go to smart Support > Settings > and see […]