Enabling Support for Individual Products in Smart Support – WooCommerce
With the Smart Support – WooCommerce add-on, you can configure per-product support rules. This means you decide which products come with support, how long support lasts, and whether limits apply to tickets. This is especially useful if you want to: Offer support only for specific products. Limit support by time period or ticket count. Require […]
How Smart Support – WooCommerce Works
Once you’ve completed installation, activation, and license setup of the Smart Support – WooCommerce Add-on, customers can open tickets directly from their WooCommerce account. Each ticket is automatically linked to the customer’s orders and products, giving your support team the full context they need. This article explains how the integration works for both customers and […]
Getting Started with Smart Support – Importer
The Smart Support – Importer is an add-on for the Smart Support plugin that helps you migrate tickets from other popular ticketing systems into Smart Support. Whether you’re switching from Zendesk, Awesome Support, Fluent Support, SupportCandy, Heroic Inbox, or KB Support, this importer makes the process smooth and reliable. Key Features Multi-System Support: Import tickets […]
How to Import Tickets to Smart Support from Other Helpdesk Systems
The Smart Support – Importer makes it easy to migrate tickets from other popular helpdesk and ticketing systems into Smart Support. This guide walks you through the step-by-step import process, including file formats, configuration options, and examples. Accessing the Importer Log in to your WordPress Admin Dashboard Go to Dashboard > Smart Support > Importer […]
Configuration & Advanced Options in Smart Support – Importer
The Smart Support – Importer includes a variety of configuration options to give you full control over how tickets are migrated. This article covers import options, file limits, field mappings, and advanced customization for developers. Import Options When uploading your file, you’ll see the following configurable options: Create Missing Users Automatically create WordPress users for […]
Troubleshooting & Developer Guide – Smart Support Importer
This guide helps you resolve common issues when importing tickets into Smart Support and provides developer-focused resources like error codes, hooks, and database references. Common Issues & Fixes 1. File Upload Fails Possible Causes File size exceeds limit (default 10MB). Unsupported format (only CSV, JSON, XML allowed). File is corrupted or incomplete. Solutions Check file […]
Introduction to Smart Support Guest Support
What is Smart Support Guest Support? The Smart Support Guest Support add-on extends the Smart Support plugin by allowing non-registered users (guests) to create and manage support tickets. This means your customers can reach your support team quickly without needing to create an account or log in. Instead of using WordPress user accounts, guests identify […]
Configuring Guest Support – Smart Support
After installing and activating the Smart Support Guest Support add-on, you need to configure its settings to fit your support workflow. All configurations are handled in the WordPress admin panel. Accessing Guest Support Settings Log in to your WordPress admin dashboard. Go to Smart Support > Settings. Click the Guest Support tab. You’ll see a […]
Using Guest Support – Guests & Admins
The Smart Support Guest Support add-on provides a seamless ticketing process for both website visitors (guests) and administrators (support agents). Guests can submit and manage tickets without creating an account, while admins handle guest tickets directly from the WordPress dashboard. For Website Visitors (Guests) Submitting a Guest Ticket Go to your support page (commonly /support/). […]
Admin Management & Email Notifications – Smart Support Guest Support
The Smart Support Guest Support add-on integrates tightly with the WordPress admin dashboard. It provides tools to monitor guest activity, manage tickets efficiently, and automate communication through email notifications. Guest Support Dashboard Actions Available on Guest Tickets When managing a guest ticket, you can: View Details – open the full ticket. Reply – send responses […]